Resolving Errors

No Internet Access

The "No Internet Access" error ensures users are aware of connection issues and can take the necessary steps to resolve them. Follow the instructions below to manage this scenario effectively:

• A notification screen will appear, indicating that there is no active internet connection.

• This screen prevents further actions until connectivity is restored.

Resolving No Internet Access

• Check Your Wi-Fi or Mobile Data: Ensure you are connected to a stable network.

• Retry the Action: Close and restart the application.

• Contact Support (If Needed): If the issue persists, reach out to your technical support team.

No Scale Connected

This error appears if the app cannot detect any scale on the USB port of the device.

Resolving No Scale Connected

• Make sure the cable is seated correctly in both the device and the scale

• Verify that the scale is turned on and functioning

• Ensure you are using a compatible scale